About
Free PBX
Free PBX is an initiative by Aavaz to help SME’s scale their business to the heights they dream of. The objective behind free PBX is to make every single business out there technology friendly.
General
General features are something people don’t take seriously but with Aavaz you don’t have to worry about such things as Aavaz is always concerned about even the tiniest of factors that can help our customers grow.
Dial by directory
Music on hold
Standard SIP support. No proprietary lock in!
Support Multiple Language
Preset configurations with telecom provider
Conference Rooms
Ease of Use
Customer comfort is what Aavaz thrive for. Our tools and softwares are easy to use and install. You can easily configure and set up everything from the place of your comfort in just a few clicks.
Web based administration
Simple configuration
Super intuitive to accomplish most tasks
User can manage their own extensions and voicemail
Administrative / Call Center / Training
Administering the team is one of the most crucial tasks for any company. A member in the wrong direction is the task ruined. Aavaz makes sure that you don’t have to face such extremities with your work and you’re able to administer your team perfectly.
Agent monitoring
Listen
Barge in
Whisper
Call Recording
Inbound
Managing inbound calls is the most crucial part of any call center as it defines how your customer perceives you. Aavaz let’s you handle your inbound calls efficiently by providing a list of features to ease your process and to run the function smoothly.
IVR Auto-attendant
Skills based routing
Call recording
Centralized Voicemail for Queues
Individual Voicemail for Users
Call forwarding on queues
Call forwarding for users – Follow me
Office hours
Queuing with Round Robin, Ring All and Overflow
Outbound
Getting business is not an easy task but with Aavaz’s easy to use and handle outbound calling system it’s easier to manage calls and spam score of your telephony system as aavaz lets you maintain your caller id so that it doesn’t look spammy or filtered.
Least Cost Routing
Maintain Caller ID
Call Controls
On-call demand is something a business just can foresee but it’s important to be prepared. Aavaz gives you the advantage of being able to serve your customer better with its easy to use and unmatchable call control options.
Hold
Attended Transfer
Blind Transfer
Conference
