An IP PBX is a telephone system that works over the Internet (or Internet Protocol, “IP”) rather than conventional simple telephone lines. IP PBXs for the most part cost less and give as great or better quality as customary landlines, plus they’re typically capable of providing advanced phone system features like mobility, call routing, conferencing, and more.
An IP PBX wipes out the requirement for committed telephone lines & combines voice and information networks into one. And, because calls are made over the Internet, they also help in reducing the costs for local and international calls.
IP PBXs support both hard IP phones or soft phones. Soft phones can provide more flexibility for the integration of other systems and inclusion of more capabilities, such as chat, fax, and customer relationship management (CRM) platform integration.
Many features, such as voice messages, storage, directory services, international call routing, and endpoint administration, can all be handled from a centralized location. It helps in reducing the need for any additional equipment or personnel at the remote or branch offices.
Defining even the simplest of moves, adds, or changes to phone systems based on traditional telephony technology are difficult and often demand for the help of an expert. IP-based telephone systems can be refreshed by in-house staff surprisingly fast.